Due to the hightly customizable and handcrafted nature of our firebaskets and register grates. These items are on a special order only basis and generally have a 12 - 20 week lead time. Please be sure to plan accordingly for this timeframe. Once the order is placed, we will contact you to confirm that production has begun. Once production is complete, and the unit has loaded the ship from England and is crossing the Atlantic, we will be back in touch to give you an approximate ETD. All register grates and nearly all firebaskets are shipped common carrier (freight). These companies will deliver to your door, and normally the packaging is not palletized, unless the order is large or contains register grates. The boxes we use will fit easily on a porch or in a garage until you are ready for installation.
Everything under the "LOGS" category is special order. However, the manufacturers for nearly everything are domestic, so the lead times will generally only range 3 - 4 weeks. Shipping is handled by UPS Ground for these items. The exception to this rule is the Minimalist Stone Platform Fire and Minimalist Black Steel Platform Fire which are both English imports and carry with them a 16 week lead time.
Curved Glass Fire Screens are kept in stock and pre-packaged (see inventory levels under purchase page). We can usually ship these out next day. They travel by UPS Ground. All other firescreens (custom flat glass, custom steel and custom coil mesh) all have to be physically created and take between 4 - 12 weeks to deliver depending on various factors. These items usually ship UPS Ground but will sometimes go freight if built to a very large size.
Firedogs and Fenders are always special order from England and generally have a 16 week lead time on average.
These items are all special order from England. Lead times are roughly 12 weeks.
All gas firepit components are domestically sourced and have a 2-3 week lead time
All firebowls are cast-to-order and have an 8 week lead time
All timber and stone mantelpieces are special order and lead times are quoted at time of the order.
All cast iron and cast steel mantelpieces are special order and lead times are quoted at the time of the order.
1994 - 2019 © AQR Inc. dba Homefires
Headquarters : Charlotte, NC
Main Phone : 704-376-9747
Toll Free : 800-749-4049