These logs and coals are guaranteed against breakage in normal use for their replacement for a period of 4 years from the date of purchase. All other components are guaranteed against defects in material and workmanship for a period of 2 years from date of purchase. This excludes variations in color which occur naturally from heat impingement; this is regarding the media your fire uses (logs, coals, fireballs, etc.) AND the firegrate (if applicable) as well. Claims under this guarantee should be accompanied by the original purchase invoice. This warranty does not apply in the case of improper installation, neglect, accident, water damage, misuse or as a result of modifications of the original product. All costs for removal and reinstallation are the expressed responsibility of the purchaser, even if the installation was performed through AQR Inc. Failure to follow ALL instructions in the Owner’s Manual will void this warranty. Real Flame and AQR Incorporated will not be liable for incidental or consequential damages. If this item fails due to defect in material or craftsmanship, we will replace or repair, at our option, free of charge. To order parts or obtain warranty service, call or write to AQR Inc. We do all in our power to help our customer at every turn. If you ever need help for any reason please feel free to call.

1994 - 2019 © AQR Inc. dba Homefires


Headquarters : Charlotte, NC

Main Phone : 704-376-9747

Toll Free : 800-749-4049

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